Regular Domestic Maintenance Cleans
Payments.
Payment is always expected within 7 (seven) days. Payment can be made by cheque, direct bank transfer. Full details of how to make payments can be provided by emailing us or completing the ‘contact us’ form.
Failure to pay on time may result in further cleans not being carried out until the outstanding balance is paid in full. Repeated incidents of this nature may result in you (the customer) being removed from our list.
Weather.
We reserve the right to clean your windows in the rain. We are using a pure water cleaning system, which does not involve the use of chemicals or soaps. Rainwater is almost as pure as the water we use and as it hits the clean glass it does not leave any residue,therefore will not effect the clean in any way.
Photographs of your property.
We may take and use a photograph of your property on our website. We do not identify you, or your property by name. If you would prefer that an image of your property is not used please feel free to inform us and we will be happy to remove the said image.
Complaints.
If in the unlikely event you are unhappy with our work, you should contact us formally within 48 hours of our visit. Complaints received after this time frame will not be entertained.
Builders Cleans / Deep Cleans after Construction Works.
Scratched glass in new construction has become a major issue for the Window Cleaning Industry. The majority of damage to glass in house renovation & new build homes can be attributed to 3 major contributors:
- Poor quality glass, often with manufacturing “fines” or debris that cause scratches when removed.
- Damage due to insufficient protection during transport and fitting.
- Damage on-site from sub-contractors.
Please note that cement based compounds can occasionally leave “water mark” stains on glass, and this damage cannot be removed using traditional methods.
We always take every possible precaution to avoid unnecessary damage however this problem is often undetectable until the damage has already been done.
It is accepted and understood by all parties that properly used blades and scrapers are standard tools and techniques for construction window cleaning and can safely remove limited amounts of construction debris (plaster, paint, texture, tape, stickers, etc.) from quality glass, without scratching the glass surface. However occasionally damage does occur.
Nigel Penny Window Cleaning Services will use our best professional judgement during the cleaning of the glass at your premises, but will not accept any liability for any scratches or damage that may result and/or be present previous to our work. By instructing Nigel Penny Window Cleaning Services for this specialist work, you are accepting these conditions.